Shipping policy

1. Order Processing

  • We aim to process and dispatch all orders within 1–2 business days after they are placed (excluding weekends and public holidays).

  • Orders placed after [insert cut-off time] may be processed on the next business day.

  • We will notify you by email once your order has shipped, including a tracking number if available.

2. Shipping Destinations & Carriers

  • We ship to the United Kingdom and internationally.

  • Shipping carriers will vary by region and package size/weight — we reserve the right to choose the carrier that offers the best service for your location.

  • Any customs, duties or local taxes for international shipments are the responsibility of the customer unless stated otherwise.  Some items are shipped from our warehouse in the USA, so North American customers will have all taxes included.

3. Shipping Rates & Free Shipping Threshold

  • Shipping rates are automatically calculated at checkout based on package weight, dimensions and destination.

  • We offer free standard shipping on orders over £100 / USD $100 (or the equivalent in your local currency).

  • For orders under the free-shipping threshold, standard shipping fees will apply as calculated at checkout.

4. Estimated Delivery Times

  • Domestic (UK): Typically 2–5 business days once dispatched.

  • International: Typically 5–15 business days, depending on destination, customs clearance and carrier.

  • Please note these are estimates only and not guaranteed. Delays can happen due to carrier issues, customs processing or external factors beyond our control.

5. Tracking Your Order

  • Once your order is dispatched, you will receive a shipment notification email with a tracking link (if applicable).

  • You can use this tracking link to follow the progress of your shipment until it is delivered.

6. Change of Delivery Address

  • If you notice you have entered an incorrect delivery address, please contact us as soon as possible.

  • If the order has not yet been dispatched, we will attempt to change the address. Unfortunately if the order has already shipped, we cannot guarantee address changes and additional fees may apply.

7. Items Out of Stock / Backordered

  • If any item in your order is out of stock, we will either ship the available items immediately and let you know when the remaining items ship, or offer to cancel the out-of-stock items and issue a refund.

  • We will contact you before shipping if a delay is expected.

8. Duties, Taxes & Import Fees (International Orders)

  • For orders shipping outside the UK, you may be subject to import duties, taxes or customs charges upon delivery. These are the responsibility of the recipient.

  • Please check your country’s customs policy before placing your order.

  • Some items are shipped from our warehouse in the USA, so North American customers

9. Lost or Damaged Parcels

  • If your parcel appears to be lost or if it arrives damaged, please contact us within [insert timeframe] days so we can assist with an investigation with the carrier.

  • Please keep any damaged packaging and item(s) in case the carrier requires them for a claim.

10. Returns & Refunds

  • Please refer to our Returns & Refund Policy for full details.

  • Note: Shipping fees (paid at checkout) are typically non-refundable, unless the item is damaged, incorrect or subject to our fault.

11. Contact Us

  • For any shipping inquiries, please contact us at:
    Email: info@musclemountain.store